Shipping policy

SHIPPING

Upon placing your order, your products will ship within 24 hours with the exception of weekends. We ship Monday-Friday.  Any order placed after 1:00PM Eastern Time on Friday will not ship until Monday mid-day. A shipping confirmation email including the tracking number will be sent to the email associated with the order as soon as the carrier picks up the item and scans the label.

RETURN POLICY (only offered on non-sale items, within 14 days)

Free Returns are offered within the contiguous United States on all product purchases, unless otherwise noted on product on sale Return requests must be made within 2 weeks (14 days) of the date you receive your product. Requests after this point will be denied. 

Shipping for Exchanges or Returns is free of charge within the contiguous United States for one return or exchange per order.  If a second exchange or return is requested, the cost of the second shipping will be charged to the customer.

Unworn, Original, New Condition

We are pleased to offer a return policy on unworn items in their original, new condition. We have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all LIV'HIPP product that have not been worn

If your merchandise is returned to us due to a failure to pay customs or duties, you will be charged the cost of shipping and refunded the remaining amount. For example, if you purchase a pair of shoes for $200 and we ship the shoes to you for $20, you will not be refunded the shipping costs. By purchasing from LIV'HIPP you understand that duties may be required to import the products into your destination country. HIPP USA LLC is not responsible for any customs fees or duties. 
If you return an international purchase, you will be refunded the total amount of your purchase less the shipping cost. International shipping cost is non-refundable, as that was the total to ship the initial order to you. 

EXCHANGES (only offered on non-sale items, within 30 days)

If the size you received does not fit you, we are happy to help you return them for store credit in order to reorder the correct size and make sure you are comfortable in your LIV'HIPP product. To receive store credit for your exchange, the original product must be unworn and in new condition. Exchange requests must be made within 30 days of receiving your LIV'HIPP product. Requests after this point will be denied. We offer free exchanges in the contiguous US. 
Visit this link to print a free return label within the contiguous US. If you wish to exchange your product and are an international customer, you are responsible for covering the cost of shipping. 
Free exchanges are offered within the contiguous US if merchandise is unworn and in new condition. Only one free exchange/return per order. For example, if you exchange for another pair and that size doesn't fit you either, the shipping cost for a second exchange is then paid by the customer.
For exchanges more than 20 days from purchase date but less than 30 days, you will need to contact our customer service receive a shipping label.  support@behipp.com

HOW DO I MAKE A RETURN?
Visit this link to print your prepaid return label.
Visit this link for step by step instructions on the return/exchange process.
All products must be shipped back unworn in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify for a refund. Damaged merchandise or products with labels removed will not be refunded and you will be invoiced the appropriate amount to cover the cost of shipping the product back to you. 
HIPP USA LLC will not be responsible for returns lost in transit.
International Returns
For international returns outside of the contiguous USA, please indicate on package "RETURN, NO DUTIES" or your package will be returned to you. We unfortunately cannot take responsibility for duties and customs. If you elect to return your product and you are based outside of the United States, we will not be responsible for any duties/customs that you have paid. Free returns and exchanges are only offered within the US. If you are an international customer, please note that international shipping costs are non-refundable and will not be covered by HIPP USA LLC. 

LOST PACKAGES

For packages that may have been lost in transit, we will wait seven days after the original delivery date to see if the package arrives late.  From our experience, giving that extra time often allows time for the shipper or customer to locate the package and get it out for re-delivery